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Shipping and Returns
Standard Shipping Charges are based upon the total order amount and to which state the order will be shipped to.
Please see chart below:
We ship out all smaller items via FedEx and the larger items need to be shipped via freight truck. We sell our furniture at very competitive prices. We have set our shipping calculator as close to actual charges as we can. Shipping charges for wicker furniture vary depending on the size, weight, the address being shipped to and if it is a residential or business address. We may be able to give a discounted rate depending on these variables. You may contact us and we will gladly check if we can give you a discounted shipping rate for any items you are interested in. If you would like us to do so, please email or call us with the items you wish to purchase, the zip code to which you would like them sent and if the address is a residential or business address (usually cheaper). If you qualify for a cheaper rate then is on our standard shipping charts, we will gladly give you a discount code to use during your online order. If you have any items in your shopping cart and you are a registered customer, you can keep them there and they will be there when you log back in to confirm your order. We are dedicated to excellent customer service so please contact us with any questions or concerns regarding any of our products or services!
Northeast U.S.A.
The following states will be charged
shipping according to the chart below:
ME, VT, NH, MA, RI, NY, CT, PA,NJ, DE, MD, DC, VA, WV, OH, IN, MI, KY, TN, NC
Orders up to $31.00
Shipping Fee $9.99
Orders from 31.01 to $100.00
Shipping Fee $19.99
Orders from $100.01 to $150.00
Shipping Fee $29.99
Orders from $150.01 to $200.00
Shipping Fee $49.99
Orders from $200.01 to $300.00
Shipping Fee $79.99
Orders from $300.01 to $850.00
Shipping Fee $159.00
Orders from $850.01 to $1,100.00
Shipping Fee $172.00
Orders over $1,100.00
Shipping Fee $184.00
Central and Southeast U.S.A.
The following states will be charged shipping according to the chart below:
SC, GA, FL, AL, MS, LA, TX, AR, OK, KS, MO, IL, IA, NE, SD, ND, MN, WI
Orders up to $31.00
Shipping Fee $10.99
Orders from 31.01 to $100.00
Shipping Fee $22.99
Orders from $100.01 to $150.00
Shipping Fee $34.99
Orders from $150.01 to $200.00
Shipping Fee $59.99
Orders from $200.01 to $300.00
Shipping Fee $89.00
Orders from $300.01 to $850.00
Shipping Fee $179.00
Orders from $850.01 to $1,100.00
Shipping Fee $192.00
Orders over $1,100.00
Shipping Fee $204.00
Western U.S.A
The following states .will be charged shipping according to the chart below:
WA, MT, WY, CO, UT
NV, CA, AZ, NM, ID, OR
Orders up to $31.00
Shipping Fee $13.99
Orders from 31.01 to $100.00
Shipping Fee $27.99
Orders from $100.01 to $150.00
Shipping Fee $44.99
Orders from $150.01 to $200.00
Shipping Fee $69.99
Orders from $200.01 to $300.00
Shipping Fee $99.00
Orders from $300.01 to $850.00
Shipping Fee $189.00
Orders from $850.01 to $1,100.00
Shipping Fee $202.00
Orders over $1,100.00
Shipping Fee $214.00
Delivery Times – Most items are shipped out within 3 to 4 weeks. Occasionally there will be a little longer delay. If you are ordering only wicker pieces and they are all in stock, your order will usually ship within a week. We will contact you within 48 hours to let you know how long until your order will ship. Where you are located will determine how long after shipping until you receive your items. It may be a day or 2 or possibly more then a week if you are on the West coast. Once we ship your items, we will notify you and give you tracking information.
Shipment Info - Please inspect your items immediately upon arrival. All orders are shipped in perfect condition, but from time to time damages occur during transportation. When receiving a delivery please inspect the contents for damages and sign accordingly before the driver leaves. Then please contact us to inform us of the situation.
All larger items are shipped via freight truck. They are delivered to your home, however this does not include un-boxing and carrying inside.
RETURNS FOR ON-LINE STORE ITEMS - Most items may be returned. You will be credited for the purchase price, however, you are responsible for the freight charges to and from the original destination. This policy does not include special order items and cushions which are not returnable unless they are defective.
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